If your battery is acting strange and you didn’t buy it from our website, it's important to verify if your Slim Twist vape battery is a real Ooze product or a counterfeit.
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Below we will dive into how to determine if your battery is really Ooze.Īs the popularity of vaping increases, so does the number of counterfeit batteries on the market. If you buy from other places, we can’t guarantee that it is an authentic device. Just know that if you buy from Ooze, we will always replace a faulty battery! Make sure to buy from our website or a verified smoke shop listed on the Ooze Store Locator. We offer a 5 year warranty on all our vapor batteries. If it seems like your Ooze pen is damaged right out of the box, don't worry. While we fully stand behind every vape battery we produce, irregularities during shipping and handling can potentially damage the battery. Read about why you should do your research before hitting a sketchy vape cartridge. We recommend only purchasing cartridges from a licensed dispensary (both for safety reasons and the simple fact that you are more likely to get a high-quality cartridge) as these irregular carts can lead to irreparable damage to your Ooze pen over time. It never hurts to ask! If neither cartridge works, then the cartridge's hardware is not the cause of the problem. Many dispensaries understand that this can happen, and will be willing to swap it out for a different, working one. If this other cartridge works, then the issue is with the new cartridge. This can be an empty cart, or just an old one laying around. To determine if this is your issue, try a different cart that you know has worked with your pen before. This means that the hardware doesn't line up correctly with the heating element of the battery, forcing the error. It can be nearly impossible to tell by looking at it, but now and again legitimate dispensary cartridges will, unfortunately, have a deformed coil. If your cartridge is just simply not compatible with a 510 threaded battery, it might be time to look for a new brand! Sometimes you can solve this issue by simply tightening or loosening the cartridge until you find that sweet spot that makes a good connection. If this doesn’t work, it could be because your cartridge is an irregular size or has a deformed coil.
Once clean, screw the cartridge back on the device.
Lay a wipe over the connection point of the battery, and use your q-tip to push it down on the connection and scrub the grime away. After swabbing both the bottom of the cartridge and the connection point on the battery, wait until both piece are completely dry before putting them back together and turning it on.Īn equally effective cleaning method is to have a pack of Ooze Resolution Res Wipes on hand! These wipes are specially designed to cut through resin and wax residue, and one side has little scrubber dots that really go to town on the dirt. While this will do the trick, excess liquid on or around your battery is never a good thing. The most common cleaning method is to grab a cotton swab and dip the tip in rubbing alcohol.
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